Zina Al Oran

Head of Governance, Risk & Compliance, Zain Jordan

Zina is the Head of Governance, Risk & Compliance at Zain Jordan, where she has over 18 years of experience in the areas of Business Excellence, Internal Audit, Information Security Governance and Risk Management. 

Zina has worked for both the public and private sectors as she has started her career in the Ministry of Digital Economy and Entrepreneurship (which was known as the Ministry of Information & Communications Technology – MoICT- back in 2003) in Human Resources & Quality Management. After that, she joined Zain Jordan in the Business Excellence & Internal Audit Department where they focused on establishing policies and processes to adequately govern the different operations and ensure compliance to regulations, internal controls and best practices. During that period, and in collaboration with the team, Zain Jordan has acquired certifications for excellence in both Quality Management & Information Security Management. 

In 2017, Zina led the establishment of the Enterprise Risk Management function at Zain Jordan, where the risk management concept was first introduced, and she also led the creation of the Compliance Unit within Zain Cash as per the regulations of the Central Bank of Jordan. All those efforts paved the way into developing the “Governance, Risk & Compliance” department that she is currently heading.  The department’s main objective is to provide a complete and holistic view of governance, risk, performance, business continuity and compliance in alignment with the company’s strategy.  Zina’s responsibilities include aligning processes, audits, risks to be more efficient and manageable, where inefficiencies, errors, and potential risks can be identified, avoided, or contained, reducing exposure and ultimately creating better business performance.