Ghada Al-Malouf, Qualified Director by JIoD/IFC

Certified Expert in Microfinance

More than 15 years of experience in Sales and Marketing, implementing successful strategic planning and creativity with continuous business development, mostly in Financial services institutions with a double bottom line.   

Passionate about self-education; A great supporter of women empowerment with having roles in Diversity & Inclusion initiatives and action plans.

Focused on delivering a seamless customer experience across all stages and touchpoints in a customer journey and helping the company continually achieve greater customer retention, satisfaction, increased efficiency and profitability.

Passionate about Women empowerment and leadership with an experience in Diversity and Inclusion KPIs and strategies and a qualified Board Director gives me great knowledge of the proper Governance implementation and compliance.

SKILLS
- Governance expert
- Diversity and inclusion strategies
- Interpersonal, networking and influencing skills
- Strategic thinking and foresight
- Problem-solving and analytical skills
- Ability to understand business objectives and align CX accordingly
- Working backwards to lead the end-user experience
- Data-driven mindset and an aptitude for technology